Terms of engagement

1. Who we are

Audit Canvas Base is the practice named on this site, operating from Jalan Bayu Mutiara 1, Taman Bayu Mutiara,Bukit Mertajam,Pulau Pinang,14000,Malaysia. Contact: info@auditcanvasbase.digital and +60378805813.

2. Acceptance

By sending a brief, paying a deposit, or instructing us to begin a walk of a build, you accept these terms and the written quote that sits beside them. If the quote and these terms conflict, the quote wins for fees, dates, and scope; these terms win for liability, intellectual property, and governing law unless the quote explicitly amends a named clause.

You must have authority to grant us read-only access to the analytics property and to provide a TestFlight, internal APK, or similar build. If you do not have that authority, do not send access.

3. The work

We provide professional review and facilitation: instrumentation audits, pre-release tracking checks, measurement plan sessions, and event taxonomy rewrites, as described on this site and in the quote. We do not sell software, hosting, or a subscription. We do not implement tracking in your application unless a separate written instruction says so.

Findings describe what we observed in the builds and sessions we were given. They are not a certification that the app is lawful, secure, or fit for any particular commercial result. Store rankings, revenue, and campaign performance remain yours.

4. Your materials

You remain the owner of your application, designs, event names, payloads, and analytics property. You grant us a limited licence to use those materials solely to perform the engagement and to prepare the report or plan. We will not use your event stream to market our practice, and we will not put your confidential payloads in public notes without your written permission.

5. Our materials

The report, measurement plan, mapping table, and any templates we bring to a session are our intellectual property until the balance on that engagement is paid. On payment in full, you receive a licence to use those deliverables inside your organisation, including sharing them with your engineers and contractors, for the product named in the quote. You may not resell the deliverables or publish them as a generic guide.

Our method descriptions on this site remain ours. You may not copy this site’s wording for another commercial practice.

6. Access, confidentiality, and devices

We ask for read-only analytics access and an installable build. We do not require production admin. You must not send passwords for unrelated systems through the website form. We will keep access no longer than the engagement plus thirty days, then revoke or ask you to revoke it.

Both parties must treat non-public information as confidential, including unpublished event names, unreleased screens, and payload samples. This duty lasts three years after the engagement ends, except for information that is already public or that must be disclosed by law.

7. Fees, SST, and invoices

Fees are as quoted in Malaysian ringgit. Where Sales and Service Tax applies, it will be stated on the invoice. A deposit is due to hold a slot; walking starts only when the deposit has cleared and the build can be installed. The balance is due on delivery of the written deliverable.

8. Changes and delay

If you change the nominated journeys, stores, or version after walking has begun, we may re-quote the remaining work. If we cannot install the build, or cannot produce debug logs, the timetable pauses until you provide a candidate that works. We are not responsible for store review times or for your internal release freezes.

9. Liability

We are not liable for loss of profit, loss of revenue, loss of data in your analytics property, or indirect or consequential loss. Our aggregate liability for an engagement is limited to the fees you paid us for that engagement, except where Malaysian law does not allow a limit (including death or personal injury caused by negligence, or fraud).

You are responsible for decisions you take after reading a report, including whether to delay a store release, rename events, or change consent timing. Legal advice on the Personal Data Protection Act 2010 or other statutes is not included unless counsel is separately engaged by you.

10. Websites and availability

This website is provided as information about our practice. We do not warrant uninterrupted access. The enquiry form is a message channel, not a legally binding booking until we confirm a slot in writing.

11. Governing law

These terms are governed by the laws of Malaysia. The courts of Malaysia, including the courts in Pulau Pinang, have jurisdiction over disputes, without prejudice to either party’s right to seek interim relief elsewhere.

12. Changes to these terms

We may update these terms on this page. The version that applies to an engagement is the version in force on the date you accept the quote, unless we both agree otherwise in writing.